Job Description

Job Description

Job Description

Title: Help Desk Technician

Location:   New Jersey Office

Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. – 4:30 p.m. 

Dutie s /responsibilities:

• Providing hardware and software technical assistance to the Firm’s users. 
• Troubleshooting, support and provide general assistance to senior technical staff. 
• Setup video conferences to other Firm offices as well as outside entities as requested.
• Maintain inventory of Firm technical equipment and supplies. 
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Excellent written and verbal communication skills. 
• Strong documentation discipline and experience with a ticket management system (Solarwinds)
• Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. 
• Provide, on a rotating basis, after hours on-call coverage for end user support. 

Requirements:

• Experience with Microsoft Windows 10 desktop environment. 
• Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
• Legal specific software such iManage, Worksite, Workshare, etc. preferred. 
• Strong interpersonal skills as well as good aptitude to learn new tasks quickly. 
• Law firm or professional service firm background a plus.

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