Job Description
Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.
A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.
Requirements
KEY RESPONSIBILITIES:This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.
TRAVEL:The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.
JOB TYPE:Salary, Full-time, Non-exempt
HOURS:The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.
JOIN OUR TEAM!If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
Benefits
COMPENSATION:Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.
Benefits Include:
✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time.
✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
✅ Life Insurance – Company-paid coverage for employees.
✅ Short- & Long-Term Disability Insurance – Income protection benefits provided.
✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage.
✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success! ????
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