Job Description

Salary: $43,680 - 47,840 per year Requirements:

• We prefer at least 2 years of experience in IT help desk, desktop support, or technical support.
• We highly value hands-on experience with ManageEngine, ServiceDesk Plus, and/or ManageEngine Endpoint Central.
• We prefer experience supporting Windows 10/11, Microsoft 365, Active Directory, printers and peripheral devices, and iOS/Android mobile devices.
• We look for familiarity with core networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• We expect strong troubleshooting and analytical abilities.
• We value excellent verbal and written communication skills.
• We want someone with a strong customer-service mindset and a positive, customer-first attitude.
• We look for the ability to multitask, stay organized, and prioritize effectively in a fast-paced support setting.
• We value strong documentation habits and the willingness to keep learning new technologies.
• We want someone who can collaborate effectively with technical teams and end users.

• We provide Tier I/II help desk and desktop support for employees.
• We troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and other peripherals.
• We resolve hardware, software, network connectivity, and Microsoft 365 issues.
• We document, prioritize, and handle incidents and service requests in ManageEngine ServiceDesk Plus.
• We support endpoint deployment, software installation, patching, and asset management using ManageEngine Endpoint Central.
• We create and maintain Active Directory user accounts, password resets, group memberships, and permissions.
• We install, configure, and maintain desktop hardware and software.
• We escalate complex technical issues while keeping customers informed in a timely manner.
• We deliver excellent customer service while meeting service level agreements.
• We follow ITIL-based incident, request, and problem management processes.

• Active Directory
• Android
• Hardware
• Support
• ITIL
• Microsoft 365
• Mobile
• Network
• TCP/IP
• VPN
• Windows
• iOS
• Office 365

More:

Networking Technologies + Support (NTS) is seeking a customer-focused IT Help Desk Technician to support a diverse user community using modern endpoint management, IT service management, and Microsoft technologies. We offer competitive pay, medical, dental, and vision coverage, paid time off and holidays, a 401(k) and matching, employee assistance, life insurance, ongoing technical training and certification opportunities, and room for career advancement within a growing technology company. The role is full-time, scheduled Monday through Friday, pays $21.00 to $23.00 per hour, is based onsite, and includes the opportunity to work on diverse and challenging infrastructure projects while helping build the technology infrastructure that keeps businesses connected.

last updated 40 week of 2026

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